Depending on the supplier, most items will be dispatched the next business day after full payment is received.

At this stage we don’t have a pick up option.

Tracking details will be emailed to you. Alternatively, you can view that information by going to Track Your Orders. You can also contact us at support@masteryhome.com.au if you cannot find the email or need further assistance.

No. However some carrier do provide ETA on the tracking page, customer can contact the carrier directly with the tracking code to discuss any specific requirements related to delivery.

Delivery time frames vary depending on the individual supplier and their nominated carrier. More information about shipping is available here : Shipping Guide.

Currently, we only ship to Australia. However, you may be able to arrange a container order to be shipped elsewhere overseas. You can contact our team for more information if you’d like to make a bulk purchase delivering to overseas.

No

We use a wide range of local carriers to ensure we can offer fulfillment nationwide with competitive rates.

At a minimum, most of our suppliers offer a 12-month warranty on products, unless stated otherwise. Some products will be provided with an extended warranty.

Warranty covers products that are found to be faulty or damaged, except if stated otherwise on the product listing or sold as an accessory or bonus gift. This is noted on individual product listings.

Warranty applies to items that are damaged on arrival or appear not to be functioning on initial usage. If this is the case, Please take the photo of the damage, a short video clip and send it to support@masteryhome.com.au, and one of the support team member will advise you on the next step. If there are multiple items in your order, please specify the SKU and Quantity on which you wish to make the claim.

If there appears to be a part missing, Sometimes orders will be shipped in multiple consignment and, in most cases, will arrive together. However, sometimes they may arrive separately. We will add tracking codes for each consignment when your order is fulfilled so you can see the status of each one clearly.

Damages that occur as a result of misuse of the product by the customer or during delivery will not be covered by warranty. In addition, warranty does not cover normal wear and tear or damage to external product packaging only.

We reserve the right to refuse any claims made after our warranty timeframe and additional charges (postage and handling fee) may apply. Please do not return any faulty item to us without our approval.

Once a refund or replacement has been approved, it generally takes up to 2 business days to process. We’ll notify you as soon as the refund or replacement has been processed.

Note: A refund or replacement will not be provided if products are being misused, mishandled, or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.

Our company is fully Australian owned however we source furniture from all around the world. A large majority of it is made throughout Asia, including Indonesia and China.

Not at this stage. We are a purely online retailer with stock being shipped from Melbourne, Sydney and Brisbane. This allows us to have an enormous assortment of products and maintain very competitive prices.

If you would like to cancel an order, you must consult with us about cancellation request. If the tracking shows the item has already been delivered, unfortunately it is too late to cancel the order.

We will confirm the cancellation

Sometimes your order may be in the final stages of shipment and cannot be stopped. We must first contact our Logistics team and will notify you as soon as we receive their confirmation.

Once your order has been canceled successfully, you will receive a confirmation message. If your order can’t be canceled in your account, you can contact our team to request order cancellation. Please note that your order can only be cancelled if your items have not been dispatched already.

1. You must consult with us about any change of mind refund request. Please do not return the product to us without our prior consultation. If no consultation has occurred, a refund will not be provided.
2. Please send a message via Mastery Home website or by sending an email to customerservice@masteryhome.com.au with the pictures or video (or an acceptable quality) that shows the condition of the received product and an explanation about why the you would like to return the product, and if the item is eligible for a refund.
3. We prefer that returns due to a change of mind are done at the customer's arrangement.
4. If a change of mind request is accepted, and:

• you have been provided with the return label, we will refund the item price and the shipping fee minus return postage and a restocking fee of 15% of the item price and the shipping fee; or
• you have not been provided with the return label, we will refund the item price and the shipping fee minus a restocking fee of 15% of the item price and the shipping fee; and/or
• the customer changes their mind before the item is received and requires the action of Return to Sender (RTS), we will refund the item price and the shipping fee minus a restocking fee of 15% of the item price and the shipping fee. Refund for RTS will be provided after the item is received at our/vendor warehouse facility.